All sales at Shibh.com are final. We encourage our customers to buy only what they need.
As per our store policy, cancellation and refunds are not possible against any orders.
Exchange Policy:
- Request for Exchange: We have crafted our garments with utmost love & care. In addition to that, multiple quality checks are done before dispatching them to the customers. Exchanges will be done only in case of manufacturing defects. Customers can request an exchange within 5 days of receiving the order. Any requests received after this period will not be accepted. We request you to order only after referring to the size chart.
- Condition of Item: All exchanges will undergo quality checks by our team. The item to be exchanged must be unused, unworn, unwashed, and without any flaw. Fashion products can be tried on to see if they fit and will still be considered unworn. The item must include the original tags/labels, freebies, and accessories. (Applicable as per the purchased item).
- Availability of Item: The exchange is subject to the availability of the item in our stock. Due to the exclusivity of our designs, we cannot guarantee the availability of the same design. If the item is not available in our stock, we will provide a store credit for the same value or exchange with another design of the same value.
- Initiating an exchange: To initiate an exchange, please record a video of the product highlighting the defect, and send it to us via WhatsApp. We will then initiate a pickup from your address. Upon review of the product, we will initiate the exchange. Please keep the original tags/labels, any accessories, and bills intact.
Customer Service: Please go through the FAQ page for all the general queries. However, for all other concerns, please contact our customer service team.
We are available through email at hello@shibh.com or WhatsApp at +919953116969.
Please note that these policies are subject to change. We recommend checking our website for the most up-to-date information. We value our customers and strive to provide the best shopping experience. Thank you for choosing our brand!